Returns & Exchanges
Didn't quite work for you?
*Holiday Returns* Dec 2020
- We've extended our return policy during the gifting season
- Returns and exchanges are welcome until Jan 14, 2021
- We are unable to accept returns or exchanges after this date
- Return shipping costs ($15) will be deducted from your refund amount
- Return shipping label and instructions will be emailed along with return authorization number
No problem, check out our hassle free return policy
- Returns accepted within 14 days of order shipment date
- After 30 days, we will no longer accept returns
- Return authorization must be requested via info@shopthequarterly.com, no questions asked
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If an item is damaged or defective, please include the following details in your return request: order number, a picture of the damage and a short description of the issue
- Return shipping label and instructions will be emailed along with return authorization number
- All items returned must be in resale-able condition (unworn, unwashed) with the tags attached and the original packing slip/receipt
- Your return will be processed less shipping costs
- All sale items are FINAL SALE
- FINAL SALE on all accessories. This includes, but is not limited to: masks, eye masks, water bottles, wipes, yoga mats, personalized or monogrammed product
Online Returns
- Shipping costs ($15) will be deducted from your refund amount
- Return shipping label and instructions will be emailed along with return authorization number
- Packages should be clearly labeled with return authorization number
- Original packing slip/receipt should be included
Online Exchanges
- For faster processing, please follow our returns process for your item and place a NEW order if you are in a need of a different colour, size or item.
- Shipping fees will be applied at checkout.